CORVELLA

Luxury Handbags, Redefined.

Elevate your everyday with our timeless tote.

Customer support - frequently asked questions

We currently ship only within the United Kingdom.

At this time, we do not offer international shipping.

Orders are processed within 1–2 business days.

Once dispatched, delivery typically takes 4–7 business days to arrive.

Please allow a total of 5–9 business days from the time you place your order.

Yes — we offer free standard shipping on all orders within the United Kingdom.

No minimum spend is required.

Yes. Once your order has been shipped, you will receive an email with your tracking number.

You can use this number to monitor your parcel directly with our courier partner.

You can return items within 30 days of receiving your order.

Items must be unused, in their original packaging, and include all tags.

To start a return, please email us at info@corvellalondon.com with your order number and reason for return.

Our team will provide instructions for your return.

Customers are responsible for the cost of return shipping unless the item received is defective or incorrect.

If your order arrives damaged or wrong, we will cover the return costs and send you a replacement or refund.

We process orders quickly to ensure fast delivery.

If you wish to cancel or modify your order, please contact us immediately at info@corvellalondon.com

Once the order has been dispatched, changes are no longer possible.

We accept all major payment methods, including:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
    All transactions are processed securely in GBP (British Pounds).

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Send your order number and photos of the item to info@corvellalondon.com
and we will arrange a replacement or full refund as quickly as possible.

You can reach our customer service team via email at info@corvellalondon.com

Our team is available Monday to Friday, 9:00 AM – 5:00 PM (GMT),

and we aim to respond to all inquiries within 24–48 hours.

CORVELLA LONDON LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Company Registration Number: 16760946